TOPdesk rated market leader in service management once again!

Melbourne – 29 June 2022 TOPdesk, provider of a top-rated service management platform, has again been recognised as a market leader in a 2022 Research in Action report.

Research in Action, a research and consulting company, interviewed 200 IT managers and business decision makers with responsibility in enterprises in the Asia–Pacific region (1,500 globally) to create the report.

Surveyed customers ranked TOPdesk highly in every category, giving the company a top score of 4.75 out of 5 in customer satisfaction, breadth and depth of solutions offered and likelihood to recommend to peers.

Eveline Oehrlich, Research In Action’s research director and the report’s author said, “For organisations that want to grow into enterprise service management (ESM), its attractive pricing models and capabilities to service and support its customers are well known and touted in the ESM market globally already.”

Oehrlich also noted in the report that “TOPdesk’s solution and ability to work side by side with its customers has accelerated and allowed its customers to embrace enterprise service management from initial efforts in IT service management.”

TOPdesk helps organisations enhance their service management processes while working alongside with customers to best meet their needs.

“It’s amazing to be recognised as a market leader for the second time – it means a lot to us. We are all about our customers and are very proud to be rated by such a highly regarded global firm.”

“TOPdesk is committed to collaboration throughout the journey to ensure we deliver accessible and innovative service management solutions,” said TOPdesk’s IT Service Management Consultant Dan Brooks.

For TOPdesk customer Nando’s Australia, the “increased control and visibility of IT assets has allowed us to deliver a better IT experience for our people,” said Nando’s IT Operations Manager Barney Rehfisch.

“The TOPdesk self-service portal delivers much-needed transparency allowing restaurants and central support staff to now easily see the status of their IT requests.” 

TOPdesk has also worked closely with client Wodonga TAFE to centralise its support for staff and students onto one service management system.

“When it comes to collaboration and communication, TOPdesk was there from the very beginning. We were guided throughout the process which successfully delivered the design and implementation,” said Dean Callaghan, ICT Team Leader at Wodonga TAFE.

Callaghan added that “staff and students who operate within TOPdesk have nothing but good things to say.”

The report is available to read on the TOPdesk website.

ENDS

About TOPdesk 

Since 1993, TOPdesk has helped organisations improve their service delivery and create an environment where their employees can thrive. It does this with user-friendly, easy-to-integrate products that encourage working together and with a highly engaged team that thrives on learning, sharing knowledge, and forming partnerships. 

Today, there are more than 900 employees spread across 16 offices in 11 countries, helping a community of more than 4,600 organisations around the world deliver better services. Customers rate TOPdesk a 4.6 out of 5 on Gartner Peer Insights.  

TOPdesk has been recognised as a 2022 Gartner Peer Insights Customers’ Choice For IT Service Management Tools, named a contender by Forrester, and awarded Top Rated in IT service management (ITSM) and facility management by TrustRadius for the sixth consecutive time.

For more information, visit https://www.topdesk.com. 

About Research in Action

Research In Action GmbH is a leading independent information and communications technology research and consulting company. The company provides both forward-looking as well as practical advice to enterprise as well as vendor clients.

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