Customer Care With At Your Request Commercial Cleaning Services

At Your Request’s range of commercial cleaning services are customised to fit their clients’ businesses. Whether someone is looking for commercial cleaning for an office, restaurant, school, bank, cinema, supermarket or even a charter boat – the team at At Your Request can help and their commercial cleaning services are available as regular or ‘one off’ cleans. The At Your Request team are super-efficient and are passionate about providing their clients with the best service, and are always available to attend to any requests.

At Your Request have numerous means of communication, ranging from their Electronic Customer Communication system, popular Communication Book, to a 24/7 Free Customer Care line. They also have an online customer care communication system which allows their clients direct contact with the At Your Request franchisees and supervisor which makes for easier communication.  Each new customer who signs up for the At Your Request Service is assigned a Key Account Manager and an Operations Manager. This is the client’s personal Cleaning Manager who will respond to any issues they may have and they will deal with the cleaners directly. Their role is a proactive one and they will be conducting regular onsite quality checks to ensure that everything is up to the At Your Request usual high standards. If a client is unhappy, or has any concerns, their personal Cleaning Manager will visit the job and resolve the problem. If a client is still unsatisfied At Your Request will refund their money.

Since its inception, At Your Request has also been innovative in adopting the latest cleaning techniques, equipment and products. As a result their standard range of equipment and products incorporate environmentally friendly, high-performance cleaning chemicals, tools and techniques. However, the At Your Request team have not stopped there, and continue to work with leading suppliers to ensure that they keep on top of all new developments and provide their clients with the best and most cost effective service.

As the At Your Request team tailor their client’s cleaning programme to their particular requirements, they will advise the client of the benefits of certain cleaning products. This is an ongoing process and their Customer Care representatives will review clients’ requirements regularly to ensure that they are receiving the most environmentally friendly products available at the best prices.  Not only is ‘eco cleaning’ good for the environment, it is also good for clients and staff.

For more information please go to http://www.atyourrequest.co.nz .