Emerging IT appoints Malcolm Duckett as National Service Delivery Manager

Tuesday, 15 February 2017

Melbourne, Australia - Emerging IT has appointed Malcolm Duckett as its first-ever National Service Delivery Manager.

Malcolm will develop and manage technical operations delivery at Emerging IT with a focus on change management systems and providing critical infrastructure solutions tailored for mid-market customers.  

Steve Constantinou, Executive Director, Emerging IT, said, “Malcolm is a welcome addition to the IT leadership team with close to 19-years’ experience in service delivery and a phenomenal understanding of technologies and infrastructure solutions.”

Emerging IT is committed to providing first-class support to more than 280 customers including mid-sized organisations across Australia that rely heavily on information technology and high levels of service.

“Malcolm will be working for all of our clients and we expect him to make a valuable contribution by adding real value through his service knowledge”, said Steve. “He has an impressive record of delivering customer satisfaction in complex and challenging environments,” Steve added.

Prior to this appointment, Malcolm was Service Delivery Manager for Kiandra IT. He has a Bachelor of Business, Information Technology from Western Sydney University.

About Emerging IT

Founded in 2001, Emerging IT is one of Australia’s most-awarded Managed Service Providers (MSP) and services government and all major industry verticals with a reach that spans Australia and New Zealand. Our core services are ICT advisory, infrastructure delivery, IT support and on-going management of every aspect of the technology that can run a business. We do so cost-effectively and efficiently through scalable systems, clearly defined procedures, intelligent automation and many years of investment in service delivery infrastructure.